Information we collect
We may collect information you provide when requesting a quote, receiving an estimate, or booking a service. This may include your name, phone number, email address, vehicle year, make and model, vehicle size or condition, requested services, appointment preferences, service ZIP code, service address, notes, and photographs you choose to send.
Our website or hosting providers may also collect limited technical information such as browser type, device type, referring page, IP address, and general website activity.
How we use information
We use information to prepare estimates and quotes, confirm service-area coverage, schedule and provide services, process payments, communicate about appointments, respond to questions, prevent misuse, maintain business records, and improve the website and customer experience.
Calls, texts, and email
When you submit a form, you authorize Desert Line Detailing to contact you about that request by phone, text message, or email. This permission applies to service-related communication. It does not provide consent for unrelated promotional messages unless that permission is requested separately. Message and data rates may apply.
Payments and scheduling
Payment information may be processed through Square. Desert Line Detailing does not intend to store complete card numbers on this website. A 3.3% Square processing fee applies to card payments. Appointment availability and scheduling may be managed through Google Calendar or another scheduling provider. Those providers process information under their own privacy policies.
How information is shared
We may share information with service providers that help operate the website, send communications, schedule appointments, process payments, provide analytics, or support the requested service. We may also disclose information when reasonably necessary to comply with law, protect customers, prevent fraud, or protect the business. Desert Line Detailing does not sell customer personal information.
Cookies and analytics
The website may use cookies or similar technologies for essential operation, performance measurement, advertising attribution, and remembering user choices. Browser settings can be used to limit or delete cookies, although some website functions may be affected.
Data retention and security
We retain information only as long as reasonably necessary for the purposes described in this policy, including customer service, business records, dispute resolution, and legal obligations. Reasonable administrative and technical safeguards are used, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
You may request access to, correction of, or deletion of personal information held by Desert Line Detailing, subject to records that must be retained for legitimate business or legal reasons. You may also ask to stop receiving promotional communications.
Children’s privacy
This website and its services are not directed to children under 13, and Desert Line Detailing does not knowingly collect personal information from children under 13.
Policy updates
This policy may be updated as the website, services, or business tools change. The current version will be posted on this page with its updated date.
Contact
Privacy questions or requests can be submitted through the website request form, by calling (602) 905-5497, or by emailing desertlinedetailing@gmail.com. Written requests may be sent to Desert Line Detailing, 910 S Hohokam Dr #109, Tempe, Arizona.